Creating a Winning Culture for Outstanding Client Advantage: The Enterprise Group Story

Our mission is to “provide all who come into contact with us their desired ADVANTAGE because…we are the best at what we do!”

To achieve our mission, demands for a highly competent, knowledgeable, flexible and well-rounded human resource, steeped in performance enhancing core values; and that is the caliber of our human capital today

For over 95 years, Enterprise Group, across all of its operating companies, have had competent and dedicated employees, whose core mandate have been to place the customer first. Whether a sales person, a back office employee or an executive, the sole prerogative is to ensure that the insurance, pensions, property and funeral needs of clients are met in an effective and efficient manner, to create the Enterprise advantage.

The Mind-set

At Enterprise, employees believe that they are “Thoroughbreds”; Thoroughbreds are horses with an outstanding pedigree. The thoroughbred knows no limits. It is determined, scales over all impediments and most importantly, journeys the extra mile to ensure that deliverables are met and that clients are very satisfied. That is the mindset of the human capital at Enterprise.

This sheer working power is stimulated through a customer-centric core values system, an open door policy and of course a well-structured support system for all employees.

Core Values

Under-pining the strong Enterprise brand is our five core values – Friendliness, Professionalism, Reliability, Excellence and Trust. These values are clearly lived by all employees in the way they engage with all stakeholders. It forms the basis of the Enterprise Culture.

Friendliness for us, means appreciating the company of colleagues, customers and all other stakeholders, irrespective of their status. Our employees are approachable, offer our clients, service with a smile and understand diversity.

With Professionalism, employees demonstrate high level competence in the execution of their duties. Corporate governance is paramount on the agenda and therefore we ensure compliance at all levels of engagement with our customers.

Reliability is our hallmark; our customers can definitely count on employees to deliver on the brand promise. Our clients have become our “raving fans” and great advocates. The testimonials over the years tell our story across all the businesses.

All these makes us Excellent in achieving the commitment to our stakeholders and have over the period built a high level of Trust. So in a nutshell, employees have a Friendly disposition in their engagement with clients, they are Professional and embed a sense of Reliability, Excellence and Trust.

Open Door Policy

At Enterprise, we believe that leaders do not necessarily have titles. This leads to comfortable and cordial relationships and encourages on-the job learning, working in teams and job satisfaction.

Employee Support

Our people are indeed our pride and therefore employees enjoy the advantage of sound human resource practices that motivates them to put in their best at all times. Employees are supported throughout their lifecycle within the Group, that is from On-boarding, through capacity development, reward practices, talent management, performance management, employee wellbeing and engagement initiatives. These engagements are high on the agenda and it serves as the bond for all members of the Enterprise family and strengthens the ‘One Enterprise Culture’. No wonder each subsidiary of the Group is the leader in its field. This makes Enterprise truly a great place to work.

“In all our markets, our pedigree will be recognized, our strength respected, our expertise valued and our solutions sought by ALL who desire an ADVANTAGE in life.” This vision statement of the Group is made possible because of our focus on people.

Enterprise Group was incorporated on November 24 2008 and is the holding company of five operating companies; Enterprise Insurance, Enterprise Life, Enterprise Trustees, Enterprise Properties and Transitions. It is listed on the Ghana Stock Exchange.

Enterprise ………. Your Advantage!