Akai House Clinic is a patient-focused medical facility offering comprehensive, compassionate and affordable healthcare of the highest quality. They aim to build a healthier community through excellent care, education and outreach. In a conversation with Mrs. Manayo V. Foli, the Clinic Administrator at Akai House Clinic, we learnt a lot about the people culture and how the ship at the clinic is run.
According to Mrs. Foli, “Akai House Clinic has built a supportive, skills-driven environment that values the contributions of every staff member and rewards good work. We believe that good effort and self-improvement are the hallmarks of personal success, and hold our employees to a high standard.” At Akai House Clinic, they believe that excellence is built by practice and as such, they are intentional about their quality and standards of care. As much as the staff work hard, they also cap each successful month with a TGIF or other staff celebration.
As a patient-focused organization, the Clinic’s approach to healthcare is very interdependent. For this reason, their culture emphasizes teamwork, cooperation and flexibility. “Respect and positive communication are essential for us to be a high productivity, low-drama workplace,” said Mrs. Foli.
At Akai House Clinic, an employee becomes a brand ambassador for the organisation when they are highly qualified and well trained in their role. In their own words, “Managing performance and rewarding good work is vital for keeping standards high. Additionally, Patient/client feedback is constantly used as a means to guide and improve performance. The goal is for employees to build their skills, take on additional responsibility and ultimately, aim for promotion. In so doing, the employee becomes a valuable asset and representative of the organization.”
When hiring, Akai House Clinic enforces minimum entry requirements and a strict interview process in each role, with the aim of placing the most qualified candidate. Because of this dedication to maintaining the high quality of their workforce, Akai House Clinic has developed a positive reputation as an attractive workplace both for current and prospective staff. In a recent online poll of Ghanaian healthcare workers, Akai House Clinic was voted the topmost outpatient clinic that they would prefer to be treated at.
Akai House Clinic’s Leadership Story
The Clinic’s HR leadership is a close-knit team comprising of the Clinic’s Founder/Medical Director, Administrator, HR Manager and Heads of Department. They have put in place a robust communication structure that enables them to learn about and respond to the needs of both the Clinic and its employees in a swift and satisfactory manner. Mrs. Foli stated, “I am proud of our leadership team, who through engagement surveys, staff events and feedback meetings among other measures, have ensured that employee engagement is high and all their needs are being met.”
About two years ago, when COVID-19 hit, the HR Leadership team at Akai House Clinic communicated frequently with staff, clearly informing them about the state of affairs. In addition to offering staff incentives and rewards, they also instituted comprehensive infection control protocols with full PPE that gave staff a greater sense of security while working. Speaking to Mrs. Manayo Foli, she said, “Our staff are commendable in their flexibility, effort and dedication to patients over the past two years.”
Responsiveness and structure, according to Mrs. Foli, are what has over the years become Akai House Clinic’s unique people strategy. She said, “When people feel that they are heard and are able to contribute, they lean into their roles with more confidence and engagement.” Further, she explained, “Structure, in the form of well-defined protocols, schedules and milestones, gives employees a sense of security and a pathway to channel their skills into greater contribution to the organization.”
For the HR Team at Akai House Clinic, they believe in celebrating little victories. Each day successfully managing a large group of people, and keeping them focused, motivated and productive, is a good day!
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